Refund policy

At ZenToys, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.

Return Period

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item should be returned in its original condition, unused, undamaged, and with its original packaging whenever possible.

Free Returns

ZenToys offers free returns for eligible items within the 30-day return period.

To start a return, please contact us at:

Email: support@zentoys.space

Please include your order number, full name, email address used for the order, and the reason for your return request.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If approved, your refund will be processed to your original payment method. Please note that the time required for the refund to appear may depend on your bank, card provider, or payment service.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@zentoys.space.

Please include your order number and clear photos of the item and packaging. Our team will review the issue and provide a suitable solution, such as a replacement, refund, or return instructions.