Terms of service

Welcome to ZenToys. By accessing or using our website, placing an order, or purchasing products from us, you agree to the following Terms of Service. Please read them carefully before using our store.

Store Information

Store Name: ZenToys
Address: 6163 Rue St Romain, Québec, QC G3E 1G4, Canada
Phone: (705) 246-1996
Email: support@zentoys.space
Established: 2023

Use of Our Website

By using our website, you agree to use it only for lawful purposes and in a way that does not interfere with the website’s operation, security, or availability.

You must not use our website to transmit harmful content, attempt unauthorized access, commit fraud, or violate any applicable laws or regulations.

Product Information

We make reasonable efforts to display product descriptions, images, prices, and availability as accurately as possible. However, minor differences in color, size, packaging, or appearance may occur due to screen settings, production updates, or supplier changes.

ZenToys reserves the right to update, modify, or discontinue products at any time without prior notice.

Pricing and Payment

All prices displayed on our website are subject to change without notice. We reserve the right to correct pricing errors, cancel orders affected by incorrect pricing, and update product information when necessary.

Payment must be completed at checkout using the available payment methods on our website. By placing an order, you confirm that the payment information provided is accurate and authorized.

Order Acceptance

After placing an order, you may receive an order confirmation. This confirmation does not guarantee acceptance of the order. ZenToys reserves the right to refuse, cancel, or limit any order for reasons including payment issues, suspected fraud, product unavailability, incorrect information, or violation of these Terms.

Shipping

ZenToys offers free worldwide shipping. Estimated delivery time is usually 7–10 business days.

Delivery times are estimates and may vary depending on destination, customs processing, carrier delays, holidays, or circumstances beyond our control.

Returns and Refunds

ZenToys offers free returns and refunds within 30 days of delivery for eligible items. Please review our Return and Refund Policy for full details.

Intellectual Property

All content on the ZenToys website, including text, images, graphics, logos, product names, design elements, and website layout, is owned by or licensed to ZenToys and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.

Limitation of Liability

ZenToys is not responsible for indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.

Our products are intended for general consumer use. Customers are responsible for using products safely and according to any applicable instructions, warnings, or age recommendations.

Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, or website functionality. These services may have their own terms and privacy practices.

ZenToys is not responsible for the actions, content, or policies of third-party services.

Changes to These Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with the revised content. Continued use of our website after changes are posted means you accept the updated Terms.