Shipping policy

At ZenToys, we are pleased to offer simple and convenient shipping for customers around the world.

Free Worldwide Shipping

ZenToys provides free shipping to all destinations worldwide. There are no additional standard shipping fees at checkout.

Estimated Delivery Time

Our estimated delivery time is usually 7–10 business days after your order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on your location, carrier performance, customs clearance, holidays, weather conditions, or other factors outside our control.

Order Processing

Orders are typically processed within a reasonable time after payment confirmation. During busy periods, holidays, or promotional events, processing times may be slightly longer.

Once your order has been shipped, you may receive a shipping confirmation or tracking information, if available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

ZenToys is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately at support@zentoys.space.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect delivery times.

Lost or Delayed Packages

If your order has not arrived within the expected delivery window, please contact us at support@zentoys.space with your order number and shipping details.

Our support team will help review the issue and provide assistance where possible.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible. Include your order number and photos of the damaged item and packaging so we can review the issue.